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W
Win5E13
Inspiring
August 24, 2025
Answered

Photoshop won't open

  • August 24, 2025
  • 3 replies
  • 327 views

Suddenly my Photoshop won't stay open. It wants me to sign in or start a trial, but won't accept my email address or password, it keeps wanting to use an email address that I haven't used for a very long time.

Up until yesterday, all was fine, a few days ago I updated my Beta version, my Camera Raw and my Photoshop 2024 successfully. 

Nothing has changed on the computer. I use Windows 10 Pro.

My payment method is a monthly direct debit.

I hope you can help.

Thanks in Advance

Win

Correct answer kglad

Yes, my main email address shows an active account, with next payment due Jan 2026.

Photoshop still says start trial or buy now.

Thanks

Win


 

 

then sign out and then back in to the cc desktop app using the same adobe id/password using the main email address that shows an active account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 24, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">
W
Win5E13Author
Inspiring
August 24, 2025

Correction re payment method... I pay yearly.

Win

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 24, 2025

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

    W
    Win5E13Author
    Inspiring
    August 24, 2025

    Thank you,

    When I go to sign out of Creative Cloud, it shows the very old email address and I have no idea what password was used at that time,

    I have just checked my documentation and the purchase was made using my current email address.

    Should I try the second suggestion, or try to resolve the Creative Cloud sign out problem first.

    If you don't mind, I will complete these tasks tomorrow... it is after 2.00 AM here in Australia and I am very tired.

    Win

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 24, 2025

    using one of your email addresses, does your account.adobe.com account show an active subscription without payment problem?

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