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A
AASara
Participant
February 24, 2021
Question

Plan

  • February 24, 2021
  • 1 reply
  • 185 views

Hi. I changed my email address and then lost my prepaid plan. My old email adress cant be found in Adobes registers.

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 24, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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