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October 14, 2024
Answered

Plan cancellation

  • October 14, 2024
  • 2 replies
  • 843 views

How can I cancel my plan without being charged. I cannot afford it, I am an international student. Please help.

    Correct answer John T Smith

    If you cancel in less than 14 days from starting you do not pay a fee... if you cancel AFTER 14 days you pay 1/2 of the remaining time

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below
    -Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    -This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -Not using the program(s) does not mean you do not have to pay

     

    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    <Removed by Moderator>
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    2 replies

    kglad
    Community Expert
    Community Expert
    October 14, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 14, 2024

    If you cancel in less than 14 days from starting you do not pay a fee... if you cancel AFTER 14 days you pay 1/2 of the remaining time

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below
    -Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    -This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -Not using the program(s) does not mean you do not have to pay

     

    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    <Removed by Moderator>
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730