plan cancellation

Forum|Forum|6 months ago
July 22, 2025
2 replies
136 views

i did cancel the plan right after i registered for the free trial but an error occurred during the cancellation.

and its been charging me twice already. first on july 9 and today, july 22. ive checked all my emails but unable to retrieve the plan details. is it possible to just cancel it inside the photoshop app?

need help asap, im losing patience

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta

Community Manager

Hi @nimfa_1710,

We appreciate you reaching out. I could not find any active or trial plan associated with this email address. Did you subscribe using a different account? If yes, please share with me through direct message. I'll look into the details.

^Shivangi

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

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