Plan cancellation and refund

don't attach screenshots here. copy and paste them into your post.

you can check your accout, https://account.adobe.com

and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

@strong_mentors0485 you mentioned:

I'm requesting help with getting a refund after cancelling my plan. I started the free trial and forgot to cancel so I paid for the plan. I cancelled it and submitted for a refund but when I checked with the Help center chat, it said there were no refund requests pending. I'm hoping to get some help and maybe if someone could confirm that the request was put in after cancelling. Thanks!

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. Now, if you are a past user and have used a trial versions and then cancel it, the company may not cancel it and charge you for the app.

If you canceled it, you would likely received an email as well.