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Participating Frequently
September 17, 2025
Question

Plan cancellation/Billing history

I was sent an email which stated that my 'Payment has failed' for my creative cloud pro plan, but looking on my adobe account there is no creative cloud pro plan on the website, neither is there any orders or invoices on the account that was sent the email. The only plan I have on that account is adobe express for my school, which is not the creative cloud pro plan and is something I do not have to pay for. Can you check my account for this plan or something, as I have no idea where there is any evidence of me having this plan. If it is possible can you cancel, as I already have the adobe enterprise for schools. There is just no mention of this plan anywhere on my account, no any billing outside of the fact it has already taken money out of my bank account and the email which was sent to me saying tha payment failed due to there being not enough money in the account.

 

1 commentaire

Peru Bob
Community Expert
Community Expert
September 17, 2025

What is the email address in the header of the message?

adam_9324Auteur
Participating Frequently
September 17, 2025

What do you mean? The email address it got sent to is the email address I am using now, if that's what you're asking

Shivangi_Gupta
Community Manager
Community Manager
September 17, 2025

Hi adam_9324,

Thanks for reaching out. I reviewed your account details. it shows that you have an active subscription to Adobe CC Pro since more than2 months. 

You can check the account information here: https://adobe.ly/4psyQ4I

and download the invoice here: https://adobe.ly/3K7RY7Z

Let us know if you have any questions.


^Shivangi