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Participant
October 1, 2023
Question

Plan cancelled

  • October 1, 2023
  • 1 reply
  • 129 views

Hello, I bought a photographer plan for a year and chose to pay all at once. For some reason I was charged again and my subscription was canceled. Why and how can i get my subscription or money back?

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1 reply

Peru Bob
Community Expert
Community Expert
October 1, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare