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Participant
July 5, 2025
Question

Plan cancelled but still charging

  • July 5, 2025
  • 1 reply
  • 95 views

Hi, I cancelled my plan but why adobe is trying to make a payment for ₹2,227.50/month. Plus I am not seeing any plan active on my profile. What should I do?

1 reply

kglad
Community Expert
Community Expert
July 7, 2025

double check that you're using the same id where adobe emailed your trial start confirmation, https://account.adobe.com

 

if that shows no payment problems and no subscription, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html