Plan cancelling

Forum|Forum|7 months ago
June 30, 2025
2 replies
172 views

I did cancel my plan, but the payment still has been charged. How can I fix this?

Cancel subscription

kglad

Community Expert

did you receive a confirmation of cancellation email?

A

Anshul_Nautiyal

Community Manager

Hi @przemek_2020,

Thank you for reaching out.

As checked, you have an active Acrobat plan associated with the Adobe ID used to post this query. It appears there is a billing issue on your account, which is currently preventing cancellation of the plan.

Please follow the steps in the article below to resolve the billing issue:
https://adobe.ly/4l9uqgI

Once the billing issue is resolved, you will be able to cancel your plan. Since you are currently within the initial 14-day period of your subscription, you are eligible for a full refund upon cancellation:
https://adobe.ly/3ZVItOk

We hope this helps. Please let us know if you need further assistance.

Regards,
^AN

kglad

Community Expert

ie, act fast.

John T Smith

Community Expert

What do you see for your account at https://account.adobe.com/

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded