Question

Plan Change

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Hi, I want to change my previous plan because its too expensive for me. I bought it for a year ago. But it says i should pay my recent plan for a plan change and i cant afford this new price which is 11k Turkish Lira. I want to buy 'one year plan' again the 7k one.

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Hi @pinarkamuk,

We understand your point however, it is important to clear the pending dues as suggested by the expert above.

Let us know if you have any questions.

^Shivangi

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Community Expert

Community Expert

you have to fix payment problem before you can change or cancel plans, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then to change, https://helpx.adobe.com/manage-account/using/change-plan.html

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