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A
artjomsa4997040
Participant
January 31, 2020
Question

plan change

  • January 31, 2020
  • 1 reply
  • 1217 views

I wanted to go from lightroom plan to lightroom + photoshop. I canceled my plan, and it is still active, because i can't start another plan, because it says that i already have one when i get to payment details. And when i click on one of the options below, to upgrade my plan, i just can view that one that i canceled and i can't do nothing else. What should i do?

And one more, i have used 20GB on cloud storage, how do i empty them? Because when i go to cloud app there is nothing i could delete.

Thanks.

This topic has been closed for replies.

1 reply

DelphiZoa
DelphiZoa
Participating Frequently
January 31, 2020

Hi ArtAlex,

 

When you make a change to your Adobe subscription, it can sometimes take awhile for that change to be reflected in your account. If you are sure you canceled the previous plan and, after a couple hours, you are still unable to sign up for a new plan, you should contact Adobe directly via chat so they can access your account to see what's happening: https://helpx.adobe.com/manage-account/using/change-plan.html (chat bubble at lower right of screen).

 

As for the cloud storage issue, I suspect you may have deleted files but not permanently deleted them. The cloud stores files you delete temporarily so you can recover them if you've made a mistake. To permanently delete, go to your deleted folder, select files and click "Delete Permanently ". More detailed instructions are available in this help document: https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html.

 

Let us know if that helps or if you need further assistance.

A
artjomsa4997040Author
Participant
February 1, 2020

Hi!

Yeah, my plan is still there. Contacting Adobe...

About cloud, i didn't delete anything before. Sync was just activated and all photos were going to cloud storage. Now when i want to delete them all i can't find anything.

DelphiZoa
DelphiZoa
Participating Frequently
February 1, 2020

I hope they're able to help with the plan.

 

Regarding the cloud: it is showing 20GB used, but there are no files under any of the tabs, is that correct? https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html#Howtofindandmanagemyfiles. If they were automatically synced, they should be under the "Synced files" tab.

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