I received an email about the plan increase, it says I can change to annual billing. When I follow the link to manage my plan, the option to change to annual billing is not there. I can't find a chat button anywhere. I would like to continue with the option offered but it seems impossible.
As I said in my post, that doesn't work, I think I was very clear about that.
I resolved it by spending a full half hour on chat explaining that it couldn't be offered in an email but not on the web. Finally, they cancelled my account and initiated a new one with annual payment. But for the first 25 minutes, support was telling me I had to use the new high price monthly plan.
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