Skip to main content
A
A. Paula282147302hvt
Participant
February 1, 2023
Answered

Plan de MXN 46.36 pesos por mes

  • February 1, 2023
  • 2 replies
  • 339 views

Tuve un plan de estudiante con cobro mensual durante 1 año. Cuando venció me hicieron el cobro del paquete normal. Cuando estaba en el proceso de cancelar mi suscripción (inicios de Diciembre), la página me dio una opción en la que podía pagar MXN 46.36 pesos en mi próximo cobro que sería el 8 de Febrero. Nunca me llegó la factura de Diciembre ni Enero.

 

Todo es genial, pero no me gustaría que fuera un error de sistema y me cobren otra cantidad aparte de la que dice mi plan. Es una lastima que el horario de soporte en Español sea tan reducido. No todos tenemos esas horas de día libres:/ Solo quería preguntar si;

¿El cobro que me van a hacer este 8 de Febrero es correcto? ¿Tendrá algún cargo extra que no mencione en la página?

This topic has been closed for replies.
Correct answer kglad

check with adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from cc services >

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 3, 2023

Use Twitter. Twitter is 24/24.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 1, 2023

check with adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from cc services >

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices