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M
MikaJay
Participating Frequently
September 8, 2021
Question

Plan dissapeared, can't use photoshop?

  • September 8, 2021
  • 6 replies
  • 729 views

I've had a adobe photography plan for years, payment up to date, yet it's gone and no reference to it anywhere in my account, I need to use it today for work.  Any suggestions would be appreciated. My account says I have no paid plans.

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6 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
September 13, 2021

Hi @MikaJay 

 

Is there any chance you used two different emails? Try logging in under one you might have used.

 

~ Jane

M
MikaJayAuthor
Participating Frequently
September 13, 2021

In my initial frustration I tried every email I have plus an old one from many years ago.

Nothing came up, and like I mentioned, when I signed in with my most used current email, I had an account, just with no plan in it.

Thanks for your thoughts

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
September 13, 2021

I'm sorry it couldn't help. 😕😕

 

~ Jane

 

    A
    AZRIEL5CFC
    Participant
    September 10, 2021

    Excact same thing happining to me

      M
      MikaJayAuthor
      Participating Frequently
      September 13, 2021

      Sorry to hear that!

       

      M
      MikaJayAuthor
      Participating Frequently
      September 10, 2021

      Thanks all for the help! I really apreciate your time.

      I'm not sure what was up, got ahold of a tech who had to work remotely for a long time to remove the old inactive software and install a new version of a plan with photoshop in it -although it's the same cost as my old plan that had the whole creative suite!

      He looked and said there is no record of me ever having a paid plan, but I can see it on my most recent credit card bill.

      Funny stuff, the long and the short of it is I had to buy a new plan, that is much inferior to my old plan for the same amount of money. Sigh!

       

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 10, 2021

      The regular price for a Photography Plan costs approx the same as a 1 year introductory ALL APPS plan for Students & Teachers.  It sounds like you have been paying your school or some other entity for a Student plan.  That would explain why you don't see it in your Adobe account.

       

      Nancy O'Shea— Product User & Community Expert
      M
      MikaJayAuthor
      Participating Frequently
      September 13, 2021

      No I haven't been a student in 20 years! 

      Thanks for the thought tho!

      Yes I can see that the plans have gone up dramatically since I bought my plan a few years ago.

      My last credit card bill shows "Adobe" as the payee for a "Adobe Photography Plan".

      My thinking is that they don't want to offer that plan anymore so they just dropped everyone on it.

      The only way I could get a hold of a tech was by paying for a new plan.

      There is no way to contact them at all in the situation I was in.

      Thanks for the response.  🙂

       

       

       

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 10, 2021

      Are you logged-in to your PAID plan in Creative Cloud Desktop App?

       

      1. Open CC Desktop App.
      2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar again.
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid ID and password.

       

      Nancy O'Shea— Product User & Community Expert
        ProDesignTools
        Community Expert
        ProDesignToolsCommunity Expert
        Community Expert
        September 9, 2021

        Hi Mika,

         

        You can check the status of your plan here:

         

        https://account.adobe.com/plans

         

        You can also check/change your form of payment; perhaps it's expired:

         

        https://helpx.adobe.com/manage-account/using/update-billing-information.html

         

        You can try reactivating your subscription by signing out and signing in again:

         

        https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

         

        For any further information or help, you can contact Adobe Support directly:

         

        https://helpx.adobe.com/contact.html?rghtup=autoOpen

         

         

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          September 8, 2021

          Sorry, nobody here can help with an account or payment problem
          This is a public forum, you need the link to Adobe support, not other users
          Be sure to remain signed in with your Adobe ID before accessing the link
          Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
          -make sure that your browser does NOT block ads, scripts, or pop-ups
          -you must also allow 'cookies' in your web browser for the link to work
          This link will go directly to the chat option
          Type "Agent" in the chat box to bypass the chatbot and be connected to a person
          -Meaning type in the word Agent without the quote " " marks
          https://helpx.adobe.com/contact.html?rghtup=autoOpen
          - or https://helpx.adobe.com/contact/phone.html
          .
          Also: beware of answering anyone who sends you a private message
          -click for more information about scammers https://tinyurl.com/10791730

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