Plan does not reflect even after auto renewal through PayPal

Question

Hi community,

I logged in to Lightroom after 3-4 months and it asked me to upgrade or try free plan. However my Photography plan (20gb) was auto renewed through PayPal on 3rd Sep 2023. It debited £119 from my account but it does not reflect in my Adobe creative cloud account. Also I cannot see my previous renewals in Account sections.

I have invoice id and transaction id in PayPal, can someone please suggest how I can resolve this issue ?

Kind Regards,

Siddhesh

kglad · Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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