Plan Expired - Adobe won't accept any valid credit card

Question

Got a notice today that my adobe plan expired (despite there being a valid credit card attached to the account). I have since re-entered that same credit card (as well as other valid credit cards), and it successfully saves but once refreshing it goes back to saying "Please update your payment details to reactivate it.".

Since it's the weekend there is no customer support on the line to help. My job doesn't stop on the weekend, so it would be great to have this resolved as this has stalled me out completly.

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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