Plan Management

Trials are only 7 days long, although you can get a complete refund if you cancel before the end of 14 days. After that, Adobe starts automatically billing you depending on which plan you chose, and the subscriptions automatically roll over at the end to a new one unless canceled. If you signed up for either of the annual plans, you'll be charged 1/2 the cost of the remaining length of your contract.

You must talk to Customer Support about this. They have some latitude about whether or not the cancellation fee is waived but it is at their discretion.

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html