Plan randomly added to my other account

Question

Hi, I canceled my free-trial plan on my other account and after few days there was payment on my card, that didn't go through. When I looked at my accounts I saw that the plan wasn't canceled and that the same plan was also added to my other regular account that already contained different plan. I realised this also because the payment for this second plan was out of nowhere charged to my card.

I've been trying to reach support and nothing works. I am very frustrated because I am being charged for three plans across two accounts and if I try to cancel the plan it wants to charge me for the whole year.

Please help

kglad · Accepted Answer

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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