We tried to subcribe to Adobe Acrobat Pro for the 7-day free trial, but the transaction seemed unsuccesful. After 7 days we got charged the fee. In my plans there is nothing to see, it shows that there is no active plan, so I am not able to cancel it. Can you help?
Hi
I confirm there is no active subscription associated with this email. Please verify the charges following this article: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
Also, please make sure you did not make any typo error while entering your email address. You can refer to this article for help: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html
Let us know how it goes.
^Shivangi
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