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Reba-Jane
Reba-Jane
Participant
October 7, 2022
Answered

Plan that was advertised has disappeared?

  • October 7, 2022
  • 2 replies
  • 481 views

Hi, I have been waiting to sign back up for Photoshop and Lightroom and for the last 4 days when I've checked its been showing it's £9.98 a month. I haven't had any money so I waited until I got paid today and now it's showing that it's £19.98 a month. Does anyone know if it was a special deal, as I used to have a subscription and only paid £9.98. 

At the moment I am really struggling with money but need Photoshop to be able to use ICC profiles for sublimation printing. 
Can anyone confirm this was the price and why it's gone up on a random Friday? 

 

Thanks 

Becky 

This topic has been closed for replies.
Correct answer Reba-Jane

Well, from time to time, Adobe makes regional tests to see how this or that plan sells. I would contact Adobe customer service and ask for the plan you want. I'm confident, they still can provide you the cheaper one. The difference between both plans is the 1 TB of cloud space, which makes the cloud-based Lightroom usable. For me, this is not an alternative because I have about 4 TB of picture data… So, I'm using Lightroom Classic and Photoshop.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)


Thank you for your help to everyone. Someone in Support has put me on the £9.98 Photography Plan, even though I can't see it myself?! 

 

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 7, 2022

Please look here for the Photography plan: https://www.adobe.com/creativecloud/plans.html?filter=photography&plan=individual

 

The plan of interest for you would be this one:

You need to know that you will commit for a year, and a year prepaid is cheaper… (my prices are in €, but if you are located in the UK, you will be shown prices in GBP.

ABAMBO | Hard- and Software Engineer | Photographer
Reba-Jane
Reba-JaneAuthor
Participant
October 8, 2022

Thank you for replying; thats the plan I did see but now it's showing up at the higher price? It's driving me mad! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 8, 2022

looks like the cost increased recently.  it's showinig up at twice the previous cost

 

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 7, 2022

Be sure you are looking at the special (lower cost) Photography plan, not the Photoshop plan

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