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Participant
June 30, 2026
Answered

Plans & Payment page shows "Unable to load data" error — cannot view or manage my plans

  • June 30, 2026
  • 2 replies
  • 40 views

Hi,

 

I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again."

 

Clicking Retry does not fix it. The error appears immediately and consistently, not just once.

 

I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases.

 

Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time.

 

I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for.

 

I also tried contacting Adobe support via live chat, but that was unavailable too.

 

Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans?

 

Thank you

    Correct answer ShivangiGupta

    @kris_is_lost, have you tried the solutions listed here? 

     

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    July 1, 2026

    @kris_is_lost, have you tried the solutions listed here? 

     

    ^Shivangi
    Participant
    July 4, 2026

    Thank you!

    kglad
    Community Expert
    Community Expert
    June 30, 2026

    use a mobile phone’s update (non-opera) browser with wifi disabled

    Participant
    June 30, 2026

    To decypher this encryption 😅. I should download some Android Adobe app and unsubscribe from it with disabled wi-fi? Because I'm not sure how to unsubscribe through Chrome if my wi-fi is disabled

    kglad
    Community Expert
    Community Expert
    July 1, 2026

    disable wifi on your android phone and check your account, https://account.adobe.com