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Participant
June 30, 2026
Answered

Plans & Payment page shows "Unable to load data" error — cannot view or manage my plans

Hi,

 

I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again."

 

Clicking Retry does not fix it. The error appears immediately and consistently, not just once.

 

I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases.

 

Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time.

 

I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for.

 

I also tried contacting Adobe support via live chat, but that was unavailable too.

 

Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans?

 

Thank you

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    July 1, 2026

    ​@kris_is_lost, have you tried the solutions listed here? 

     

    ^Shivangi

    9 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    July 1, 2026

    ​@kris_is_lost, have you tried the solutions listed here? 

     

    Translate
    ^Shivangi
    Participant
    July 4, 2026

    Thank you!

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    kglad
    Community Expert
    Community Expert
    June 30, 2026

    use a mobile phone’s update (non-opera) browser with wifi disabled

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    Participant
    June 30, 2026

    To decypher this encryption 😅. I should download some Android Adobe app and unsubscribe from it with disabled wi-fi? Because I'm not sure how to unsubscribe through Chrome if my wi-fi is disabled

    Translate
    kglad
    Community Expert
    Community Expert
    July 1, 2026

    disable wifi on your android phone and check your account, https://account.adobe.com

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