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Participant
June 30, 2026
Question

Plans & Payment page shows "Unable to load data" error — cannot view or manage my plans

  • June 30, 2026
  • 1 reply
  • 0 views

Hi,

 

I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again."

 

Clicking Retry does not fix it. The error appears immediately and consistently, not just once.

 

I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases.

 

Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time.

 

I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for.

 

I also tried contacting Adobe support via live chat, but that was unavailable too.

 

Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans?

 

Thank you

    1 reply

    kglad
    Community Expert
    Community Expert
    June 30, 2026

    use a mobile phone’s update (non-opera) browser with wifi disabled