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Płatność po anulowaniu subskrybcji/Payment after unsubscribing

Forum|Forum|3 years ago
December 8, 2022
3 replies
425 views

Anlowałem wczoraj subskrypcje 5 dni przed jej odnowieniem, potrzebowałem jej tylko na miesiąc a dziś przyszła mi opłata 110 euro. Chciałbym to jakoś wyjaśnić albo dowiedzieć się czegoś o co chodzi, pozdrawiam

I canceled my subscription yesterday 5 days before it was renewed, I only needed it for a month and today I was charged 110 euros. I would like to explain it somehow or find out what's going on, greetings

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Correct answer Rashmi27002770wxve

Hi there,

We appreciate you writing in. Happy to help!

We checked the account details associated with your email ID and see that the subscription is under cancelling status.

Since, this is a community forum and we will not be able to discuss any account or refund related information, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

A

Anonymous

Za anulowanie planu rocznego są pobierane opłaty.. https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Też o tym nie wiedziała, i jestem 54 euro w dupie.

Co najlepsze, jak już anulujesz, to pobierają Ci kasę, ale dostępu do programów już nie masz.

kglad

Community Expert

@27992542

for almost all subscriptions there are three plans. one that's monthly (and higher priced per month) and two that are annual (but lower priced per month). the annual plans require a one year commitment to access that lower cost. if you violate that commitment, there's a penalty (=1/2 the unpaid amount owed on the remaining months).

bottomline: you need to pay attention when subscribing.

kglad

Community Expert

you can also us phone and twitter to contact adobe support:

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

Rashmi27002770wxve

Correct answer

Community Manager