Skip to main content
C
chawa
Participant
March 4, 2020
Answered

PLEASE CANCEL MY SUBSCRIBTION

  • March 4, 2020
  • 4 replies
  • 932 views
Dear Adobe Team,
I need to cancel my subscription NOW. I have tried to cancel it by myself before and i have failed. First of all, it doesn't even work, i haven't used it even once yet you still continue to take money from my account. I only wanted it for the trial period. Secondly, there is no email or phone number on the site that customers can complain to, nor an actual "cancel subscribtion" button
I'm not happy at all. 
    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Test Screen Name

    We are not "Adobe team". We are Adobe users like you. You need to contact Adobe. There is no email but you can use Chat (type AGENT). The chat icon is bottom right of many Adobe web pages. No, I don't think it's obvious either.

    4 replies

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    March 4, 2020

    Go to your Adobe Account. There should be a row called "My plans" with an active plan (or click here to see your plans).
    Do you see a "Manage plan" button there?

    C
    chawaAuthor
    Participant
    March 4, 2020

    Thanks Maurice but this did not work. I clicked on the "Manage plan" button but there was no "Deactivate" / "Cancel Subscription" button anywhere on that page. All they show is how much they are billing you every month and if you want to "Continue with that plan". 

    T
    Test Screen NameCorrect answer
    Legend
    March 4, 2020

    We are not "Adobe team". We are Adobe users like you. You need to contact Adobe. There is no email but you can use Chat (type AGENT). The chat icon is bottom right of many Adobe web pages. No, I don't think it's obvious either.

    C
    chawaAuthor
    Participant
    March 4, 2020

    Thank you, this helped. Had to pay a whole lot of money to deactivate, and i was happy to do so. Im not happy with how Adobe operates. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices