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shicks26
Participant
March 8, 2026
Question

Please cancel my subscription

  • March 8, 2026
  • 1 reply
  • 16 views

To whom it may concern,

I am writing to formally address a fraudulent billing incident regarding my recently terminated account. Despite completing the cancellation process approximately 14 days ago, my records indicate that Adobe has proceeded with an unauthorized charge against my account.

Upon further investigation into public consumer reports, it appears this is not an isolated technical error. There is a discernible pattern suggesting that Adobe has engineered a deceptive "dark pattern" within its cancellation interface - one designed to lead users to believe a cancellation has been finalized when, in fact, the billing cycle remains active.

Be advised that I am prepared to initiate a formal lawsuit regarding these predatory billing practices. If your organization is intentionally manipulating the cancellation flow to manufacture "unintentional" subscriptions, you are in direct violation of consumer protection statutes.

I have seen this "revolving door" billing strategy before; it is a losing game that results in massive class-action liability and millions in statutory damages.

I demand the following within 72 hours:

  1. An immediate and full resolve of the unauthorized charge.

  2. Written confirmation that my account has been permanently purged from your billing system.

  3. A formal acknowledgment of the cancellation date originally requested approximately 11 days ago.

Consider this your final notice. I do not intend to engage in further customer service mediation. Should these demands not be met, I will proceed with legal filings and notify the relevant regulatory authorities immediately.

 

Shaun H., Esq.

    1 reply

    Jeffrey_A_Wright
    Legend
    March 9, 2026

    @shicks26 thank you for posting to this public discussion forum. Please be aware that no actions will be taken from this public discussion thread, including ending your commitment to Adobe.

     

    The payment method you used to evaluate our services was not accepted, so you will be unable to self-cancel your recent commitment. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you, ​@shicks26 .

     

    I show no records of any previous attempts to contact us, so use a different device to reach us if you are unable to speak with anyone or are redirected to this public discussion forum.