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annaf11761286
annaf11761286
Participant
March 15, 2017
Answered

PLEASE CANCEL MY SUBSCRIPTION.

  • March 15, 2017
  • 3 replies
  • 290 views

PLEASE CANCEL MY PLAN.  I HAVE NOTIFIED YOUR COMPANY SEVERAL TIMES AND YOU ARE STILL TRYING TO CHARGE MY CARD THAT NO LONGER EXISTS.

    This topic has been closed for replies.
    Correct answer kglad

    these are user to user forums.

    Manage your Creative Cloud membership

    if the above link fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    3 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    November 11, 2022

    MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

    Acrobate du PDF, InDesigner et Photoshopographe
    C
    Carlnell27075608tkmg
    Participant
    November 11, 2022

    Please cancel my subscription 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2022

    well, you didn't read the answer before you posted so i'm not sure you'll read now, but:

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 15, 2017

    these are user to user forums.

    Manage your Creative Cloud membership

    if the above link fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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