Please cancel my subscription without the cancellation fees

Forum|Forum|8 years ago
July 1, 2018
17 replies
2546 views

I've payed for a year and just now noticed I never had a chance to cancel. The monthly fee was raised and now I currently can't afford it. Please cancel my subscription without the several hundred dollars in cancellation fees please.

Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

C

Clever_Charm0381

Participant

I tried the adobe app for one and didn't realise I don't need it for the next 11 months of the plan. Please, may I cancel it with no fees to pay?

kglad

Community Expert

@Clever_Charm0381

sure, as long as your cancelling within the trial period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad

Correct answer

Community Expert

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

N

NorthGreggAuthor

Participant

That's awesome, but doesn't address the several hundred dollars in cancellation fees....

Dov Isaacs

Legend

Your issue related to cancellation fees can't be handled in this user forum. No one here is involved with account management. You need to discuss that with the folks at Adobe Customer Service.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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