Please cancel the regular payment.

If you are within 14 days of the start of the subscription, you may still be able to cancel without penalty.

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be very careful to read the license agreements and any information on terms before accepting the license for a trial. It is your responsibility to cancel the trial before it ends if you do not intend to subscribe. Adobe automatically starts billing you once the trial ends, and Adobe also automatically rolls subscriptions over each year. Many subscription plans have an introductory pricing that is only good for the first year; the price will increase after the end of that year. Adobe runs sales from time to time with an introductory pricing for subscription plans but, again, the price increases once the introductory year ends.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.