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A
Annetti181228456931h878
Participant
February 17, 2023
Question

Please contact with me and help!

  • February 17, 2023
  • 2 replies
  • 812 views

Good morning. I canceled my trial free plan on February 9th. But the money from my card was taken today. Please check everything again and give me my money back!

This topic has been closed for replies.

2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
February 17, 2023

Hi there,

 

Thank you for reporting the issue. Happy to help!

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you.

 

Since, this is a community forum, we would request you to contact our Customer Support team to discuss further on the billing issue and you will get all the help you require.

 

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

A
Annetti181228456931h878Author
Participant
February 17, 2023
I followed the link and again on the page where it was and there is no
information that helps. Please check my account for the subscription I
canceled and refund my money.
kglad
Community Expert
kgladCommunity Expert
Community Expert
February 17, 2023

@Annetti181228456931h878 

 

you can check your own account, https://account.adobe.com . if something looks amiss, you should contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A
Annetti181228456931h878Author
Participant
February 17, 2023

My email: removed by moderator 

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