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youngwoo_9900
Participant
July 27, 2025
Question

Please give me a refund.

  • July 27, 2025
  • 2 replies
  • 142 views

After the free experience, I couldn't cancel the subscription, so I paid, and when I tried to cancel it again, I charged a penalty. I didn't even use it, so please refund it.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 28, 2025

if you committed to a one year subscription and cancelled before fulfilling that obligation (and after the trial/refund period), there's an early cancellation fee =1/2 the amound owed.

 

here are the cancellation terms: select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 28, 2025

    Hi @youngwoo_9900,

    We appreciate you reaching out. As per your account details, you have an annual plan for Adobe Acrobat Pro. As the expert mentioned above, you are being asked to pay early termination fees for cancelling a plan before term end. 

    Please refer to the article shared by @kglad above to get more details. 
    ^Shivangi

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 27, 2025

    @youngwoo_9900 If you purchased elsewhere, contact the store directly. So, if you got it fro Apple or Google, you need to go through them. 

    Here are the steps to cancel your subcription, if you purchased from Adobe, learn how to cancel your trial or subscription. https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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