Please, has anyone successfully gotten a refund from Adobe Lightroom after an unexpected subscription renewal? How did you go about it?

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Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.

Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

kglad

Community Expert

and you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account(s) being billed.

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AkanshaAshra

Community Manager

Hi @Sunny_experts2a9f

We understand this situation can be confusing.

We checked the email address used to post this query, and we could not find any active subscription associated with that account.

To help us look into this further, please post your query using the Adobe account that was used to make the purchase. This will allow us to review the subscription details more accurately.

Regarding subscription renewals, you can find more information in the following article:

Auto-renew Adobe subscriptions | Adobe Account

Thanks for your understanding. If you post from the purchase account, the community will be in a better position to help you further.Thanks for your patience, and I hope you're able to get this resolved soon.

^Akansha

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