Please Help

To avoid paying 50% penalty fees, you need to cancel your annual subscription in your 12th month of service after final payment is processed and BEFORE it automatically renews.  I often tell people to set a reminder on your smartphone or Google Calender so you don't forget.

If you read the terms to the annual plan, you would have seen that it is an annual commitment in exchange for a lower price than the monthly plan.  That is why there is a cancellation fee.

This is a user to user forum.  We aren't Adobe employees. You can contact Adobe Customer Service and see if they will do something for you:

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You must cancel at the END of your subscription, just before your renewal date, or you are charged 1/2 of the remaining time

https://www.adobe.com/legal/subscription-terms.html

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.