Please help!

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Hi @Andiswa321118847hja

Hope you are doing well and thanks for reaching out.

Please try to change the Adobe ID as described in the help page (https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html) and see if that works.

Let us know  if you experience any trouble and need more help.

Regards

Amal