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Participant
January 15, 2020
Question

please help cancel account

  • January 15, 2020
  • 2 replies
  • 253 views

so I signed up to a free trial and I thought it wouldn't charge, but not it is charging my debit card but luckily I don't have money in my debit card so it's not charged yet, but somehow I can't cancel the free trial plan, so is it still gonna charge me when I have money in my debit card or it's just gonna be nothing will happen and I won't be charged?

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2 replies

Legend
January 15, 2020

You owe the money -all of it (depending on the contact you accepted). You can’t make the debt go away through a non-useful card. Some companies would pass the debt to a recovery agency - don’t know if Adobe do that. 

January 15, 2020

Hi

Take a look here, I'll move the thread to the correct forum

https://helpx.adobe.com/ie/manage-account/using/cancel-creative-cloud-subscription.html