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graysonh88656931
Participant
February 16, 2018
Answered

Please help me cancel my plan

  • February 16, 2018
  • 6 replies
  • 701 views

Hi, I've had 10 dollars coming out of my account every month and there's nothing under my "plans and products" to manage and or cancel!! I'm starting to get frustrated and just want to stop being charged for something I never used. Please help, thanks.

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Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

6 replies

Ned Murphy
Ned Murphy
Legend
February 16, 2018

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

Anonymous
October 10, 2020

How do I get help , I did not get a trial period. I was unable to recieve the product. never was able to use. Why was I charged, and a cancelation fee. I'm 60 and have no money, please help. needed this to request help, but my XP it would not work with . I 'v been online trying to figure out just how to contact someone for more than an hour. this is making me sick , please help . PLEASE HELP

 

Richard Canavan   PLEASE

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 10, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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