Please help me (free trial)

Question

Hello, I cannot cancel the free trial. I would like to cancel it.Please help me!Thank you!Evi

jane-e · Answer

I've moved your post from Using the Community to Account, Payment, & Plan.

You didn't say how you tried to cancel. Please follow the steps here:

If you still have trouble contact Adobe Customer Care, as they are the only ones who can assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Please let us know how it goes.

Jane

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