Skip to main content
miriamv58508708
miriamv58508708
Participant
December 15, 2017
Answered

Please help me stop double account?

  • December 15, 2017
  • 2 replies
  • 624 views

For some reason I pay for two accounts Creative Cloud for teams and Creative Cloud! I don't need Creative Cloud for teams! I only use it for myself but I can not stop my membership of creative Cloud for teams. There's no button??? Please can you help me stop this?

It cos me every month 69,99 euro extra. That is for me a lot of money!

I hope to hear from you soon!

Thanks

This topic has been closed for replies.
Correct answer Ned Murphy

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

2 replies

E
Einarborch
Participant
February 14, 2022

Please cancel my double account for teams

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 14, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ned Murphy
Ned MurphyCorrect answer
Legend
December 15, 2017

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices