please help urgently

Forum|Forum|11 months ago
May 11, 2025
2 replies
163 views

Hello, I am being charged money even though I do not have an Adobe plan. In CreativeCloud, it only says upgrade but it is not in the plans section.
please contact me.

[Email address and screenshot removed]

gupta shivangi

Legend

Hi @44243147,

Thanks for contacting us. I confirm that there is no active or trial subscription associated with your account. However, I can see that there was an order placed for Adobe Acrobat Pro in March this year.

The order was cancelled later on. Are you getting charged for it somehow? We'll need to get this checked.

Could you start a private chat session with our support team here: https://adobe.ly/4mr37j4

Let me know if you have any questions.
^Shivangi