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Participant
November 27, 2021
Question

Please refund me

  • November 27, 2021
  • 2 replies
  • 203 views

I cancelled my subscription but was still charged today 

This topic has been closed for replies.

2 replies

AkanchhaS8194121
Legend
November 29, 2021

Hi,

 

We did check your account through the registered email on Community, but couldn't find any active subscription under it. 

In this scenario, what we assume is that, the email address initially used to register the for subscription is a different than this one. Is there any other email you could probably think of? Please share it with us via private message.

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Also, for the cancellation/refund request, we'd suggest you to follow the steps suggested in this help article here: 

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription 

 

Thanks,

Akanchha 

Participant
November 27, 2021

Please refund my money