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Participant
June 24, 2017
Answered

Please reverse payment

  • June 24, 2017
  • 1 reply
  • 1176 views

I payed $29 for a Premiere pro to month adobe subscription, You guys did not say it woud automaticly go off. So I tried cancelling and It didnt want to cancel on Safari, only when I tried with Chrome I could get it cancelled. But you already billed me for another month. Please reverse payment as I did not ask for this. Thank you.  [personal email removed by moderator.  This is a public web forum, not Adobe support.]

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Correct answer John T Smith

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 24, 2017

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html