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Participant
February 16, 2021
Question

Почему с меня дважды сняли оплату в феврале 2021 года

  • February 16, 2021
  • 2 replies
  • 215 views

I would like to know why I was charged twice this month 

[Personal information removed by moderator.]

This topic has been closed for replies.

2 replies

Participant
February 19, 2022

Здравствуйте! В феврале с меня сняли оплату за мой план дважды: 11 и 19 февраля. Скажите, как я могу вернуть средства?

John T Smith
Community Expert
Community Expert
February 16, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730