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alejandra152
Participant
November 25, 2016
Answered

Por favor cancelen mi cuenta! Cancel my suscription, I cant see the "cancel suscription" button

  • November 25, 2016
  • 3 replies
  • 922 views

Necesito cancelar mi cuenta para poder comprar la oferta de black friday pero no se visualiza la opción "Cancela cuenta" en "Administrar cuenta"

Ayuda x por favor vengo intentando comunicarme con ustedes desde hace 3 diás y nadie da respuesta.

Correct answer Tanusree

Hi,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

You may also get in touch with Adobe support for help :

Contact Customer Care

I hope that helps!

3 replies

Participant
February 2, 2025

Quiero la devolucion de mi dinero, porque cometi un error.

Estaba buscando como ingresar un keycode de un adobe photoshop&premiere elements, que habia comprado en Best-Buy.

kglad
Community Expert
Community Expert
February 2, 2025

@William24644161yvre 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
February 9, 2025

Debo aclarar lo expresado en mi correo anterior, no deseo CANCELAR
SUSCRIPCION, quiero anular la ultima compra, debido a que trate de buscar
la forma de introducir un codigo para descargar un programa comprado en
Best Buy. por lo tanto necesito la devolucion de mi dinero. Aprecio su
atencion.


--<removed-kglad>

Participant
March 24, 2024

quiero cancelar mi cuenta

John T Smith
Community Expert
Community Expert
March 24, 2024

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Tanusree
TanusreeCorrect answer
Participating Frequently
November 25, 2016

Hi,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

You may also get in touch with Adobe support for help :

Contact Customer Care

I hope that helps!

Participant
May 23, 2017

Hi Tanusree

is not possible cancel the month to month suscription follow that instrucctions, the buttons is not there.

when press manage plan, that is what i see