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mikeymorris1
Participant
December 25, 2021
Answered

Possible Double billing

  • December 25, 2021
  • 1 reply
  • 397 views

I have 2 payments per month coming from my account, one on the 10th for £9.98 reference PHLT,ALL,MLP,DRI01,EUW,001,N/A,1 YR NEW and £15.17 on the 25th referencing APCC,ALL,MLP,DRI01,EUW,001,N/A,1 YR. Is this billing really correct as the only difference between both  is PHLT and APCC so why am I paying twice for the other options?

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Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmlng-and-avoid-disasters/

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
December 25, 2021

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmlng-and-avoid-disasters/

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