Possible refund or discount if I was charged on my annul plan if my account hasn't been used in over

Question

Dear Adobe,My name is Naomy Gonzalez, a junior at Louisiana State University (LSU). I purchased an Adobe subscription during my sophomore year for a class (mass communication class) but after that class, I forgot to cancel it. I also recently learned that LSU now provides Adobe products for free/discount, which wasn’t the case when I subscribed.The subscription has cost me around $728, which is a significant expense. I’m kindly asking if I can receive a refund for the unused months or a partial discount.Thank you for your time and consideration. Please let me know if you need any additional details.

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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