PR ADOBE CR and ADOBE 2, tried to charge me

Forum|Forum|1 year ago
September 29, 2024
2 replies
493 views

Hello community, this is merely evidence if adobe tries to charge me again or something.

I received a notification today of an adobe subscription but because of insufficient funds I wasn't charged, so I am trying to delete my information so they don't try to charge me again, but it seemed I already deleted beforehand after the free trial; so I am trying to know why did they try to charge me? Why isn't my information in my account? And how do I know they won't do it again if my billing information wasn't there the last time? I also can't delete my account.

This topic has been closed for replies.

gupta shivangi

Legend

Hi there,

We appreciate you contacting us. As per your account details, you have an active subscription for Adobe Illustrator since last 1 month and 8 days.

This is the reason you have been charged. I can see that you have mentioned that you canceled the subscription before the trial ended. Could you confirm if you received an email regarding the cancelation?

We are here to help.

Thanks,

Shivangi

J

jalil_9212Author

Participant

I didn’t receive an email, but I can’t seem to cancel my subscription. I don't want to be charged again

Téléchargez Outlook pour iOS<>

kglad

Community Expert

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

jalil_9212Author

Participant

Hello community, this is merely evidence if adobe tries to charge me again or something.

I received a notification today of an adobe subscription but because of insufficient funds I wasn't charged, so I am trying to delete my information so they don't try to charge me again, but it seemed I already deleted beforehand after the free trial; so I am trying to know why did they try to charge me? Why isn't my information in my account? And how do I know they won't do it again if my billing information wasn't there the last time? I also can't delete my account.

S

sprinklr-integration-user

Inspiring

Hi there,

I'm locking this discussion as there is already a conversation going on a duplicate thread: https://adobe.ly/3Udghnp

^SG

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded