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lorik38977986
lorik38977986
Participant
May 18, 2021
Question

Predatory billing

  • May 18, 2021
  • 1 reply
  • 239 views

I cancelled my membership months ago and of course had to continue to pay out. However, Adobe auto renewed it without me having authorized them to do so. I had cancelled it and agreed to finish out my payments. It seems predatory and I'm so disappointed. Anyone else? What is the best recourse? Taking to social media? 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 18, 2021

    if you cancelled months ago you might have had a one time penalty for early termination of a 1 year subscription, but you wouldn't continue to pay and you should not have been charged for an auto-renewal.  (if you failed to cancel and continued to pay then your subscription will automatically renew.)

     

    the best course, if you cancelled, is to contact support so they can cancel that auto-renewal.  ie, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

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