Skip to main content
A
Angrygymnast
Participating Frequently
October 14, 2022
Question

Pregunta sobre cancelación al año del servicio

  • October 14, 2022
  • 1 reply
  • 482 views

Hola, quisiera cancelar el servicio de animate, pero hoy vi que se me cobraba todo el resto del año. Ok.

La página no es clara cuando puedo cancelar el app (sin tarifa de cancelación).

Asumo que por la misma fecha que lo contraté, pero no sé si me vayan a salir con el chiste de que no puedo cancelar nunca porque "ya se me pasó el tiempo" y otra vez tengo que esperar otro año. No necesito el app. La verdad es que no me di cuenta que me cobrarían una tarifa (sí, es mi culpa).

Y lo peor es que no uso el programa para nada 😞

Si alguien tiene experiencia en esto, agradecerìa su ayuda para estar atenta a cuándo puedo cancelar. 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 14, 2022

    cancel now and pay the fee if you never use cc.  it makes no sense to keep the subscription for something you never use, and pay more.

     

    for others, if you are using an adobe program but want to cancel at the end of an annual subscription, enter a reminder in you calendar when there's one week left until your subscription automatically renews.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.

     

    <moved from animate >

      A
      AngrygymnastAuthor
      Participating Frequently
      October 26, 2022

      The FAQ page is not clear if this cancelation fee will block me from using the program. I know, I don't use it, but  I assume the cancelation fee covers the total of the yearly fee you were supposed to stick to (and I didn't). This is my one an only question.  If Adobe is charging me the rest of the months I was supposed to be using the program anyway, I might as well be paying them, rather than paying the same amount and not being able to have my money's worth at all.

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 26, 2022

      no, as soon as you cancel you lose use of the subscription programs.

       

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices