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M
ma_9383
Participant
October 4, 2025
Question

Prélévement 23.99€

  • October 4, 2025
  • 2 replies
  • 97 views

Bonjour,

 

J'ai effectué un essai gratuit d'Adobe en juillet que j'ai ensuite annulé. Depuis, j'ai un prelevement de 23.99€ le 29 juillet 29 aout et 29 septembre. Comment resilier et me faire rembourser. Je n'utilise plus adobe et je n'ai plus de formule active sur mon compte. 

Dois-je bloquer le prelevement par la banque ?

Cordialement

Marie DOMERGUE

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 4, 2025

    >no longer have an active plan on my account

     

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
    -or contact your credit card company or bank if you think your card account was stolen

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2025

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?

    M
    ma_9383Author
    Participant
    October 4, 2025

    Je n'ai aucune formule payante

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2025

    then check your card here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

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