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Participant
April 6, 2022
Question

Prélèvement abusif

  • April 6, 2022
  • 1 reply
  • 371 views

J'ai souscrit un abonnement de 17,99euros mais vu que je n'utilisais pas beaucoup, j'ai changé pour une formule à 14,39euros, or après un premier prélèvement de 14,39euros en juillet2021, tous les autres prélèvement jusqu'à aujourd'hui sont de 17,99euros pour des services disponibles que pour une formule de 14,99euros.

Je commence à en avoir marre du système d'adobe. C'est de l'escroquerie. je vais me plaindre et je veux résilier mon abonnement. Je voulais modifier mon fichier pdf mais ce n'est pas possible, alors que vous me prélevez 17,99 euros.

En plus tous ces services sont gratuits sur internet.

Je demande le remboursement de toutes mes ommes indument prélevées.

Julien FEIDOUAM

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    April 6, 2022

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730