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M
Margaux27843602plbx
Participant
February 6, 2023
Answered

Prélèvement abusif

  • February 6, 2023
  • 2 replies
  • 1574 views

Bonjour, 

 

Je ne sais pas si je suis la seule dans ce cas, mais j'ai résilié mon adhésion à creative cloud au terme de la version d'essai et j'ai quand même été prélevée de 20€. J'ai donc vérifié sur mon espace en ligne que j'avais bien résilié cet abonnement ce qui était bien le cas, je n'avais "aucune formule payante en cours". Cependant, je continue d'être prélevée tous les mois de 20€ alors que cela fait un moment que j'ai fait part du problème au service client d'adobe, qui m'ignore complètement. 

 

Savez-vous comment faire pour contacter directement quelqu'un ? Je ne sais plus quoi faire pour stoper ce prélèvement abusif et pour qu'on arrête de m'ignorer ... 

 

Merci par avance pour votre aide. 

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support and they'll fix the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from cc services>

    2 replies

    J
    JACQUES29304551fdwp
    Participant
    April 8, 2023

    Bonjour Margaux

    Je suis dans le même cas, pas moyen de trouver une réponse ou joindre quelqu'un 

    Avez vous trouvé une solution ? 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 6, 2023

    contact adobe support and they'll fix the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from cc services>

      J
      JACQUES29304551fdwp
      Participant
      April 8, 2023

      Dear Kglad

       

      There is no way to contact anyone at adobe 

      It's amazing how they don't care with their clients 

      If you have any email please give us 

      Thank you 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 8, 2023

      @JACQUES29304551fdwp 

       

      there is no way to initiate contact with adobe via email.  again, there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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