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Participant
April 27, 2024
Answered

Prélèvement sans abonnement

  • April 27, 2024
  • 1 reply
  • 476 views

Adobe essaie de me prélever de l'argent le 26 avril alors que mon abonnement a pris fin le 25 avril. Pourquoi ? 

This topic has been closed for replies.
Correct answer Peru Bob

The subscription will automatically renew unless you cancel it.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
April 27, 2024

The subscription will automatically renew unless you cancel it.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

Participant
April 28, 2024

J'ai justement pris la peine de le résillier un peu avant la fin du délai. J'ai justement fait les choses dans l'ordre pour ne pas avoir ce genre de problème. 

 

Merci pour votre réponse ! 

kglad
Community Expert
Community Expert
April 28, 2024

@Séphora37024170x8u0 

 

confirm that your cancellation went through, https://account.adobe.com